Privacy Policy

This privacy policy sets out how ClearAccept uses and protects any information that you provide when you:

• contact us by email, telephone, or using our website; or
• complete an Application Form; or
• use our Services.

ClearAccept is committed to ensuring that your privacy is protected. Should we ask you to provide certain information:

• by which we can contact you or reference you on the Order Form; or
• by which you can be identified when completing an Application Form; or
• by which your users can be identified in the course of providing the Services;

then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time. The current version of this policy is effective from 01/06/2020.

Information Collection, Use and Storage

Information collection

• When contacting us, we may collect the following information: name and job title, and contact information including email address;
• When completing the Application Form, we may collect the following information: name, address, nationality, date of birth, personal identity document, and personal identity document picture ID for each beneficial owner of the Client; and demographic information such as Client business information and business activities; and other non-Personal Information relevant to an application for the Services;

We do not send any promotional emails; however, we may send you marketing emails related to the Services. If you no longer wish to receive these emails, you may opt out of them by updating your preferences in our marketing emails or by contacting us.

• When providing the Services, we may collect the following information: name, address, email address, phone number and debit/credit card number for a Client end user making payment; and related device information such as IP address;

We do not send any emails to Client end users without your prior consent.

Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• When contacting us, in order to provide you a timely response; or
• When completing the Application Form, in order to provide the Services; or
• When providing the Services, in order to complete a Transaction;

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. However, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

Marketing

ClearAccept would like to send you information about our announcements, articles and press releases that we think you might like, as well as those of our group companies.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop ClearAccept from contacting you for marketing purposes or giving your data to our group companies. If you no longer wish to be contacted for marketing purposes, you can opt out from our marketing emails by clicking on ‘unsubscribe’ or by contacting us.

Your individual rights

Access to information
ClearAccept would like to make sure you are fully aware of all of your data protection rights. You have the right to request access to the information we have about you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent request, we may charge you a small fee.

Every user is entitled to the following:

• The right to access – you have the right to request for copies of your personal data.
• The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.
• The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details at the end of this policy.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the contact details at the end of this policy. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we share your information
ClearAccept will not rent, sell or distribute your personally identifiable information to third parties unless we have your permission or are required by law to do so. We may store personal data in locations outside the direct control of ClearAccept (for instance, on servers or databases of data processors), although we have ensured that they are GDPR compliant. Additionally, any personally identifiable information you elect to make publicly available on our site, such as posting comments on any blog or social media, will be available to others.

Storage and Processing
Your information collected through our website and through application for; or use of the Services; may be stored and processed in Europe, in the United States, or any other country in which ClearAccept or its subsidiaries, group companies, affiliates or service providers maintain facilities.

ClearAccept securely stores your data using a GDPR compliant CRM system and marketing automation provider.

Our Company will keep customers or prospect companies’ data for 1 year after the end of the business relationship. Once this time period has expired, we will delete your data by erasing all your details from our system and providers.

Links to Other Sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

International Privacy Laws.
We won’t transfer your data internationally, except if it’s a legal obligation and/or for honouring a contractual agreement. We have ensured that data processors are compliant to the EU-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from the European Union countries. The data processors have certified that they adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA in the United States.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. ClearAccept does not set any cookies at this time.

Contact us

If you have any questions about ClearAccept’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

• Email us at:
• Call us: 0207 173 0500
• Or write to us at: 10-12 Eastcheap, London EC3M 1AJ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that ClearAccept has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

• Email via: ico.org.uk
• Phone number: 0303 123 1113